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Frequently
Asked Questions and Troubleshooting
To view a specific
question on this page, click on a link in the menu below. If your
question is not listed here, please see our contact
page.
Troubleshooting
Protools 6.1 & Macintosh OS X
Problem: LCD scribble strip display is not updated or
text is garbled.
System Configuration: MotorMix, Dashboard, or any MIDI
control surface with electronic scribble strip displays. ProTools
6.1 running under OSX on Macintosh.
Analysis: The problem is related to the MIDI interface
or driver not handling MIDI Sysex messages properly under
OSX and the Apple MIDI System (AMS). All controllers with
electronic scribble strips rely on MIDI Sysex messages from
the computer to update the channel labels on the control surface.
Resolution: Go to the manufacturer’s web site for your
MIDI interface. Check the site for a new driver (for your
MIDI interface model) that has been specifically updated for
OSX. Download and install the latest driver following the
manufacturer’s instructions.
We have tested the following interfaces with OSX and found
that they work properly with the latest drivers:
- MOTU Midi Time Piece AV
- M-Audio Midisport 2x2
- EMagic AMT 8
- Digidesign Digi002Rack
There are many more that work properly based on reports from
the field. If you have a system running sucessfully with MotorMix
AND OSX, please send us a note at: techsupport@cmlabs.net
and we will update our list.
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